User Support Specialist


User Support Specialist

In order to reinforce our 60+ consultants Support team, we are looking for Support technicians to provide assistance to users with our clients based in the Canton of Geneva, Vaud and Neuchâtel.


  • Provide support services to users within Microsoft environment (Windows 7 and Office 2010 mostly)
  • Coordinate and follow  the incident management processes
  • Optimize the service quality following the best practices defined with our clients
  • Be a point of contact for the users and solve their problems when needed
  • Software environment: Microsoft Windows XP and 7, Microsoft Office, Microsoft Exchange, Microsoft SharePoint, SAP …
  • Hardware environment: DELL laptops, Cisco (networks & IP telephony), Mobile platforms (Apple, HTC, … ), …


  • Degree in informatics, Microsoft Windows 7 (MCTS) and ITIL v.3 certifications
  • You should have excellent relationship and communication skills, and a good presentation
  • A significant technical support experience at 2nd level support position.
  • Proficient with Windows 7
  • An excellent knowledge of Microsoft environments and related business applications


  • French and English

Contact Ronan McKeon- +41 058 307 70 19

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About the author

Michaël Calatraba