Salesforce Field Service: Connect your workforce in the field

Based on the Service Cloud Platform, this product uses mobile technologies and connected objects so that businesses can provide smart, connected customer service, whether over the phone or through field contact.

Field Service Lightning is a new on-site service solution for today's connected world. It takes advantage of Salesforce's functions for connected devices and customer data and provides a modern approach for mobile devices and the Internet of Things (IoT). Companies can bring together their customers, connected devices, agents, coordinators, and field workers using a dedicated, powerful platform.

Beyond this potential commercial contribution, Field Service Lightning is also an operational management tool. Indeed, it acts as a planning and distribution engine for field tasks. A function that will calculate response plans according to various criteria like the resource availability, request location, or requirements in terms of skills.

blue-infinity: the Field Service Lightning experts

With a total of 120 dedicated Salesforce experts, blue-infinity Linked by Isobar is a Salesforce Platinum Partner and the largest Service Cloud integrator in Switzerland. Alongside Salesforce's powerful CRM solution, our team integrate Salesforce Service Cloud with a range of features like field service lightning, case console, live agent, knowledge and CTI.

Salesforce Field Service allows our customers to manage their work orders in the field regardless of which terminal they use. Mobile teams will be able to access them and manage their life cycle in real time through their connected device.

To find out more please continue here or watch this demo.

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About the author

Frédéric Demierre
Frédéric Demierre

Fred heads the largest competency centre in Switzerland. His team of experts provide solutions for brands to improve their sales, customer relationships and customer services, with packaged e-commerce and Salesforce solutions that cover the entire sales cycle.