Meet the diverse people at blue-infinity that help make us distinctive. Salesforce Expert Christian Schnell brings an entrepreneurial mindset to his role of seeking new business opportunities in the German-speaking market, and growing the Salesforce community.
Christian is based at blue-infinity in Zurich, at the Dentsu Aegis Network offices where he shares space with, among others, the award-winning agency in media buying and digital performance, iProspect. Christian regularly engages with fellow Dentsu Aegis Network brands such as StoryLab, Carat and Vizeum, "I’ve always been interested in how organisations transform themselves. The variety of skills and the various forms of creativity in the DAN Network provide a great environment for not only observing, but also driving digital transformations of all sorts” he says.
“I became interested in Salesforce when I was 19 years old. While working for a leading online couponing firm, I implemented Service Cloud to optimise customer service processes. It has shown me how easily Salesforce technology can create true business value.” he says.
Developing and scaling day-to day business operations is more than familiar to Christian: He has collaborated with development teams and business owners to quickly scale and automate business processes and customer journeys. For example, he introduced Heroku in order to establish dynamic connections between Salesforce and web applications, ERPs and messaging services.
By challenging the status quo, Christian found value in applying Salesforce solutions to a wide range of sectors, including automotive, education, and the removal industry. He was inspired to join blue-infinity for two reasons, “To innovate and have a significant impact” he added. His passion for – and his experience in – improving customer experience and thereby scaling business growth has given him the tools to strategically match technology with human needs.
Christian’s team are regularly winning proposals. A recent example is N26: A mobile banking company that launched only 3 years ago. With over 500’000 customers and a presence in over 17 European countries the company now plans to expand to the United States in 2018. Christian will be assisting them in optimising their service processes and implementing performance tracking using Salesforce Analytics.