Gavi, the Vaccine Alliance wanted to transform their existing internal platforms to digitally innovative tools, to better manage resources in their mission of saving children’s lives and protecting people’s health by increasing equitable use of vaccines in 73 developing countries. Gavi have so far immunized 800M children, reduced mortality from 73 down to 63 per 1000, and averted 4M+ deaths.
In early 2015, the organisation embarked on a large digital transformation initiative with us, involving Salesforce and Microsoft technologies. The aim is to implement grant management system into Salesforce Communities and other business applications.
Different projects are being run simultaneously and are converging towards a single vision, to increase transparency and efficiency. One is a robust data collection system coupled with a business intelligence tool to display dashboards with relevant information using engaging visuals, customised to user profiles.
blue-infinity is the main partner for this ambitious initiative and Gavi, based in Geneva, is taking full advantage of our strong local presence, combined with our Quality Shore development centre in Lisbon.
Our team includes Data Analysts, Solution Architects, User Experience Consultant, User Interface Consultant, Front-end Developers, Salesforce and Microsoft Developers, Program Manager and Project Managers and assisted by Business Analysts from Vera Solutions. Agile methodology is supported by a set of tools to better respond to each step of the design and development process such as JIRA, Axure, Sketch, Zeplin and Slack.
The Country Portal is specifically for connecting implementing countries and the Partner Portal serves the WHO, Unicef and other humanitarian bodies who work with Gavi. It allows everyone to login, report on grant performance, get access to funding, renew grants. The UX doesn’t shift outside the community; it is managed through a very common UI. blue-infinity’s team of UX experts have helped define the interface and primary user personas of the portal, so that stakeholder expectations can be optimised.
The Salesforce Service Cloud is used to track all of the cases and provide customer support through the community.
In 2016, we opened an on-site Gavi Alliance IT Service Desk, catering for 300 Gavi staff, as well as mobilising a kiosk where employees can make IT support requests.
Mr David Nix, CKO Gavi recently presented our combined project at Dreamforce (video), outlining the goals and challenges of digitising stakeholder management. “We’re working across various different constituencies. So whenever we can provide access to funding and do that faster we can actually save more children’s lives” says Mr Nix.
“We have been fortunate to have blue-infinity….that have been as dedicated to the mission of saving children’s lives as they have been to implementing Salesforce. When we look at what we are doing with communities, I think that has been a huge part of being successful with our programs.”